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Here we cover the tracking and communication possibilities in Engage.

E-com and tracking

Captures customer interactions on your e-com and connect them to a customer profile in Engage.
  • Web activity tracking records on-site behavior such as product views and cart activity
  • Onsite messaging allows targeted messages and campaigns to be displayed directly within the e-commerce experience
  • Back in stock enables customers to subscribe to stock updates for a specific product and triggers notifications when items are restocked

Campaigns

Learn about email, SMS and postal send-outs in Engage. Read about:
  • Email deliverability
  • Bounced and unsubscribed
  • Sending SMS messages
  • Using external content
  • Suggested products
For how to create and localize emails for your audiences, see the Help Center:

Create your emails in Design Studio