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Voyado Engage

Front Systems (POS)

Front Systems cloud based platform digitalize retail, unifies commerce and connects “best of breed”-applications to deliver a seamless omnichannel experience. It’s mobile Point Of Sale gives retailers a competitive advantage by turning brick-and-mortar stores into digital warehouses enabling the convenience and experiences todays shoppers demand.

Prerequisites

Voyado

You need an active license in Voyado. You also need an API key to access Voyado from Front systems.

Front Systems

You need an active license on their POS.

Capabilites

Contacts - Acquisition

Create your customers easily in store with one single data point, a phone number and start your acquisition journey through Voyados marketing automation platform.

Once the registration is completed you are able to send a SMS with a link to a registration form which enables the customers to complete their registration where they not only can provide you more customer information but also agree to the consents setup to join your loyalty program.

Receipts

Once you have registered or identified a known customer in the store checkout process, the integration will send all the sales to Voyado which will enable you as a client to be more targeted in your communication created in Voyado.

Multi-channel promotions

By referring to a price list in Front systems when you create a multi-channel promotion in Voyado, you are able to assign personal discounts which will be exposed and enabled in POS.

In order to achieve the above you need to follow these steps:

  1. Create the discount and its price logic in Front systems.

  2. Go to Voyado and create your multi-channel promotion and choose the settings below:

    • Set the validity time period

    • Tick the box Can be used in store

    • Choose the promotion to be an External promotion code

    • Enter the pricelist id that was generated in Front systems

  3. Assign the promotion to your customer segment and you are done!

Product recommendations in store
Prerequisites

You are required to have the Product recommendation module active in Voyado.

How it works

Once you have the product recommendation add-on configured in Voyado, Front systems can get the product recommendations of the identified customer and present them in the POS. This allows your store staff to enhance their service skills and upsell recommended products.