Customer Engagement

IMPORTANT: We're updating product naming across our documentation. Engage is now Customer Engagement and Elevate is now Product Discovery. This doesn't change Voyado's services, functionality, or terms of your agreement. Be aware, as these changes happen, that you may see both the old and new names being used.

E-com and communication

Partner integrations

What's new?

Help Center

User guides for the Customer Engagement application

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API version

These docs cover the latest version of the Voyado Customer Engagement API, version 3. The docs for the legacy API v2 can be found here:

See the docs for the legacy v2 API

If you are moving from v2 to v3 it is recommended to read the changes page:

See changes between API v2 and v3

Initial setup

This walks you through how to get started.

Configure your Customer Engagement account

A lot of your basic configuration can be done in the Config Hub. See here:

Config Hub articles

Understand your data model

Customer (contact) data and consents are central to working with Customer Engagement:

Contacts data model

Working with consents

Customer and store data

Read these sections to learn about customer and store data:

Contacts

Transactions

Orders

Stores

Importing historical data

Product data

Here you can learn about working with your product data and feeds:

Product data

Article register

Integrations

When integrating your systems with Customer Engagement you’ll be working with its API and/or FTP. Learn about those here:

File transfer by FTP

The Customer Engagement API

Deliverability

Making sure your emails get delivered is important before going live with Customer Engagement:

Domain authentication

For a more detailed guide on integrating your systems with Customer Engagement, see the Integrations Best Practice guide.

Config hub

As mentioned, your Customer Engagement environment has a self-service area, called Config Hub, where several parts of the initial setup can be done. All guides for Config Hub can be found in the Help Center:

Show me the Config Hub articles

Only users belonging to the “Configurator” permission group can access the Config Hub.

Show me the Help Center

On the status page you can see if there are any current issues. You can also subscribe to be informed of important service updates which is recommended.