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Engage offers you direct access to your own data so that you can use it for analytics, reporting, and integration into your own data infrastructure. Two access methods are available:
  • BI export
  • Delta Share
Which one is most suitable for you depends on your technical setups, data needs, and update frequencies. Choose what best fits your stack, or use both in parallel.

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The two methods

Data is organized differently in each method, and the terminology also differs.

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BI Export

Here the data is delivered as an “export”, which is a flat-file dataset for a single entity in Engage. For example, you can choose:
  • The “Contact” export
  • The “Receipt” export
  • The “Message” export
Each export is a single CSV file representing one database table.
The first time you perform a particular export, it will be a full export. All the following times will be delta exports.

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Delta share

Here, data is delivered as “data products”. These are packaged, domain-specific datasets that group related tables around a business concept. Data products come in two categories:
  • Raw data products: These provide you with unprocessed domain data and are included
  • Analytical data products: These deliver modelled, analysis-ready data using a star schema and are subject to a separate fee

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Which method is best for you

Both methods can be used in parallel. Some customers use BI Export for consolidated reporting and Delta Share for operational pipelines. Contact your CSM or Account Manager if you need guidance on which approach fits your setup.

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When to use BI Export

BI export is a good option when:
  • You want structured, analysis-ready data with minimal setup
  • Your BI tool consumes CSV files or connects via FTP
  • You need cross-domain data pre-processed and combined
  • Daily refresh frequency is sufficient
BI export:
  • Curated CSV exports via FTP
  • Structured, cross-domain datasets processed nightly
  • Ready for direct use in any BI tool, no pipeline required.

See more about BI export

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When to use Delta Share

Using Delta Share is a good option when:
  • You want raw or pre-modelled data in your own data warehouse or data lake
  • You need higher-frequency updates (2-4 batches per day)
  • You have technical capability for the Delta Sharing protocol
  • You want to control your own transformation layer or use pre-built analytical models
Delta Share:
  • Access your Engage data through the Delta Sharing protocol
  • Access either as raw domain feeds or as pre-modelled analytical datasets
  • Close-to-real-time updates and tool-agnostic
  • Designed to integrate directly into your data infrastructure

See more about Delta Share