Responses are generated using AI and may contain mistakes.
IMPORTANT: We're updating product naming across our documentation. Engage is now Customer Engagement and Elevate is now Product Discovery. This doesn't change Voyado's services, functionality, or terms of your agreement. Be aware, as these changes happen, that you may see both the old and new names being used.
Stores can either be added manually one by one, or via file import (CSV, UTF-8 encoded).If you are importing stores, we recommended you do it before anything else is imported. This is because contacts (which are a separate import) might contain store references in their data, such as favorite store or recruited-by store, requiring the stores data to already be in place.A transactions import will also require stores to be set up first.
Make sure stores are imported / set up before any other kind of data is imported.
When using a file import, your CSV should use semicolon (;) as a delimiter to separate the fields. The order of the fields doesn’t matter.
There are three mandatory fields (see table below). Apart from these you only need to include the fields you want to set.
Field
Example
Type
Description
*externalId
222
string
The store’s unique id.
*name
The Store
string
The name of the store.
*timeZone
Europe/Stockholm
string
The time zone.
type
ECOMM
string
The store’s type - ECOMM (eCommerce), RETAIL (physical).
Download the file example to see all the optional fields.
In externalId there is a small letter L followed by a large letter I that might be hard to tell apart in certain fonts.
File exampleYou can download examples as CSV and Excel on the example files page.Starting the importProcessing of the file must be manually triggered by your Voyado Customer Engagement team.
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