Responses are generated using AI and may contain mistakes.
IMPORTANT: We're updating product naming across our documentation. Engage is now Customer Engagement and Elevate is now Product Discovery. This doesn't change Voyado's services, functionality, or terms of your agreement. Be aware, as these changes happen, that you may see both the old and new names being used.
The API is the preferred way of creating and updating contacts in Customer Engagement. However, sometimes file-based imports are more suitable, for example when another system is the master and immediate updates are not crucial.Customer Engagement connects all purchases to the contact who made them and this can later be used for segmentation and analysis. The transaction object has some flexibility in order to fulfill a client’s specific needs. In addition to the standard fields, you can add up to 10 extra string fields and up to 5 extra date fields which can be used for segmentation. Only include fields that are necessary since every additional field can affect the overall performance. Read more about transactions here.Please read about file based integration before going any further!
Files sent to the FTP server should follow this naming convention:[Timestamp]_[sequence number OR store id] _transactions.xml[Timestamp] should be formatted as: “YYYYMMDDHHmmss”.The sequence or store id is only needed if there’s a risk that several applications might send XML files at the same time, although it is never wrong to include it.A correct filename has this form: 20220808134729_471_transactions.xml
You can download the basic XSD scheme used for the XML import on the example files page.Find the complete list of Field definitions here.
Spare fields are handled differently in API and file-based XML imports. In file-based XML imports, item spare fields must be sent as explicit XML elements such as spare1, spare2, and datespare1.For example: <spare1>true</spare1>Do not send item spare fields using extraData item names in XML, even if the same fields are sent that way in the API.
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