Promotions XML export

Field descriptions

Below are Customer Engagement’s default export fields. Note that these field names can be changed with a XSLT-transformation created by a product specialist.

Field	Example value	Description
contactId	7b89b95e-6347-4d66-8b02-a10a9c830119	Customer Engagement’s internal contact GUID
contactKey	4398423	The value of the set key for clients environment
contactType	Member	The contact type of the contact
couponId	32e0f814-eb7b-4857-8c05-a8e900c43e44	The unique id for the contact and promotion combined. Used for redeeming.
description	Spring chainmail promotion	A description of the promotion
promotionId	44a0f722-1f28-4965-a648-a8e8010c86d5	The promotion template id
externalPromotionId	12345	The promotion’s ID in another system.
validFromDate	2018-05-26T00:00:00+01:00	When the promotion becomes valid
expireDateTime	2019-05-26T00:00:00+01:00	The expiry date of the promotion
redemptionChannels		Tells you in which channels the promotion can be used.
type	POS or e-com	Value under redemptionChannels. Tells you if that redemption channel is POS or e-com
valuetype	MONEY, PERCENT or EXTERNALOFFER	Value under redemptionChannels. Shows if the promotion is monetary, a percentage or an external promotion
value	20.00	Value under redemptionChannels. The amount to be applied to the receipt as a discount. Can be a percentage (20.00), an amount (100.00) or an external code defined for type EXTERNALOFFER (10OFFSHOES).
instruction	10 % discount	Value under redemptionChannels. A message you can write in Customer Engagement which will be presented in the POS for the staff to read.
currency	SEK	The currency is of the monetary discount
storeId	1005	In what store/e-com the promotion was used
storeType	RETAIL/ECOM	If the store was a physical store or an e-com
redeemedDateTime	2020-09-29T08:14:50.0168149+01:00	What date and time the promotion was redeemed
deletedDateTime	2020-09-29T08:14:50.0168149+01:00	What date and time the promotion was deleted in Customer Engagement.

Default XML-format

Below is the default format of an XML-export (broken into three parts). The format, if desired, can be transformed and changed into another format more suited for the third party system.

Assigned

<promotions country="SE">
  <assigned>
    <couponId>c9618bab-ad41-4eae-978e-4836305a9aa8</couponId>
    <promotionId>2eca7904-5b05-4796-bf68-a322e3e4a589</promotionId>
    <contactId>dda2e506-41da-44ae-9950-c12d3e661657</contactId>
    <contactKey>789</contactKey>
    <contactType>Member</contactType>
    <assignedDateTime>2020-09-29T09:27:22.345926+02:00</assignedDateTime>
    <validFromDateTime>2020-09-29T09:27:22.345926+02:00</validFromDateTime>
    <expireDateTime>2020-10-29T09:27:22.345926+01:00</expireDateTime>
    <externalPromotionId>123456</externalPromotionId>
    <description>Description from presentation</description>
    <redemptionChannels>
      <channel>
        <type>POS</type>
        <valueType>EXTERNALOFFER</valueType>
        <instruction>Instruction</instruction>
        <value>POSDISCOUNT20</value>
        <currency>SEK</currency>
      </channel>
      <channel>
        <type>ECOM</type>
        <valueType>EXTERNALOFFER</valueType>
        <value>ECOMDISCOUNT20</value>
      </channel>
    </redemptionChannels>
  </assigned>
...

Redeemed

...
<redeemed>
    <couponId>d1f4b5c8-4e0b-4f90-9e0c-7c1268ca7119</couponId>
    <promotionId>ab3ac06e-f528-4aef-92d8-f425b26d17d3</promotionId>
    <contactId>113297af-58b8-493b-ada3-f737d6f9d7a5</contactId>
    <contactKey>789</contactKey>
    <contactType>Member</contactType>
    <redeemedDateTime>2020-09-29T09:27:22.345926+02:00</redeemedDateTime>
    <storeId>123</storeId>
    <storeType>RETAIL</storeType>
  </redeemed>
...

Deleted

...
<deleted>
    <couponId>96e5da31-ec8d-4fb8-a0e4-099dfa8c0e60</couponId>
    <promotionId>d68c6f69-cfcf-433e-8303-3dde2f8db152</promotionId>
    <contactId>df29a1da-821d-4ec6-a1e0-dd2abcc47502</contactId>
    <contactKey>789</contactKey>
    <contactType>Member</contactType>
    <deletedDateTime>2020-09-29T09:27:22.345926+02:00</deletedDateTime>
  </deleted>
</promotions>

Importing historical data

Data import by file

Data export by file

Promotions XML export

Field descriptions

Default XML-format

​Field descriptions

​Default XML-format

Field descriptions

Default XML-format