Introduction
Ingrid is a delivery experience platform, making shopping stress-free for the consumer. Ingrid helps retailers simplify shipping, reduce costs, and offer more delivery options, such as real-time shipping updates, home delivery, pick-up points and lockers. This streamlined approach reduces cart abandonment rates and ensures timely deliveries, enhancing overall customer satisfaction. Ingrid operates in over 170 countries.
The standard integration between Ingrid and Voyado Engage offers retailers access to relevant shipping data via the same tool as they use for communication to customers. Engage users gain full control of the exact delivery status and can personalize communication, saving them time and money.
Some user stories are:
Keeping customers updated during shipping phase via email and/or SMS
Displaying data relevant data from Ingrid for the shipping experience
Creating customers in Engage from Ingrid if needed
Ingrid's own integration docs can be found here.