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NPS stands for Net Promoter Score. This is a common metric used in customer experience programs. A customer’s NPS measures a customer’s loyalty by looking at how likely they are to recommend a given business. It is given as an number on a scale of 1 to 10.
The NPS endpoint is only available in the Customer Engagement v3 API.

Adding NPS for contact

An NPS score can be added for a specific contact using the following v3 endpoint:
GUID
required
Unique identifier of the contact, added in the path as shown.
int
required
Sent in query string. The actual NPS value for this contact, from 0 to 10.
An example request would then be:
Example request

Responses

The possible responses from this request are:
  • 202 Accepted: The POST was successful and the NPS value was saved for the contact.
  • 400 InvalidGrade: The grade value was missing or not in the allowed range.
  • 404 ContactNotFound: No contact was found with the given contactId.