Product feeds

A product feed is a detailed representation of a retailer’s entire product catalog. It has two main uses in Customer Engagement. The first is when Customer Engagement needs to communicate products in emails. This applies both to manual use cases, such as product feed modules where specific product IDs are inserted, and automated scenarios like abandoned cart, browse abandonment, and back-in-stock flows. In this context, the product feed is purely used for communication. The second use of a product feed is to populate the article register. See more about that here:

Learn about the article register

Product feed structure

Product feeds must be in a standard XML format, such as the Google Merchant Center feed format (which Voyado recommends) and must be directly accessible through an open URL.

While a product feed URL must be open, it is possible to restrict access by allow-listing only those IP adresses that Customer Engagement will use. Talk to your Voyado account manager if this is something you need.

The URL for a retailer’s product feed (or feeds) is entered into the Customer Engagement back-end, by their Voyado team. If the feed exists in different languages, a feed can be defined for each language.

Voyado recommends 800 000 items as the maximum in a product feed, to assure the best experience with Customer Engagement. If you need to have a product feed with more items, contact your Voyado account manager. Products of interest are connected to the article register and not the product feed.

Example of a product feed

This simplified example above contains one item node. An actual product feed will usually have all of a retailer’s products, which can be thousands or even millions of item nodes.

<rss xmlns:g="http://base.google.com/ns/1.0">
  <channel>
    <title>ExampleShop.dk - Example</title>
    <link>https://www.ExampleShop.dk</link>
    <description />
    <item>
      <title>Taljebælte til line Showmaster®</title>
      <link>https://www.ExampleShop.dk/hund/aktivering-traening/traening/taljebaelte-til-line</link>
      <description>Taljebælte med indbygget forlængelse, som dæmper ryk fra din hund. Benstropper forhindrer, at bæltet kryber op over hofterne. Justerbart mellem 75 - 130 cm.</description>
      <g:id>041213-10-00000</g:id>
      <g:product_type>Hund > Aktivering & Træning</g:product_type>
      <g:brand>Showmaster®</g:brand>
      <g:image_link>https://www.ExampleShop.dk/pub_images/large/041213-10-00000_1.jpg?timestamp=1618572964</g:image_link>
      <g:condition>new</g:condition>
      <g:availability>in stock</g:availability>
      <g:price>199.00 DKK</g:price>
      <g:gtin>7315470000683</g:gtin>
      <g:mpn />
      <g:item_group_id>20381</g:item_group_id>
      <g:google_product_category />
      <g:identifier_exists>TRUE</g:identifier_exists>
      <g:color>Sort</g:color>
      <g:shipping>
        <g:country>DK</g:country>
        <g:service>Standard</g:service>
        <g:price>0.00 DKK</g:price>
      </g:shipping>
      <g:additional_image_link>https://www.ExampleShop.dk/pub_images/large/041213-10-00000_2.jpg?timestamp=1618572965</g:additional_image_link>
      <g:custom_label_0>281</g:custom_label_0>
    </item>
  </channel>
</rss>

Read about using product feed in email modules

Importing a product feed

To import a product feed into Customer Engagement, the feed needs to contain all the products that can be purchased at all of a retailer’s locations (e-commerce web sites as well as physical shops) and it needs to be in a single master language. It is recommended to let the PIM (Product Information Management) system generate the product feed XML file rather than the web shop.

When migrating historical transactions, the product feed won’t be able to add metadata, since the feed normally contains current data (the e-com does not need “old” data to be sent out to, for example, Google Shopping). Therefore, you might end up missing historical data. In some cases, a separate migration is recommended. Talk to your Voyado PM about the best approach.

Contacts

Transactions

Orders

Loyalty

Product data

Ratings and Reviews (BETA)

Product Discovery

Learn about the article register

Product feed structure

Read about using product feed in email modules

Importing a product feed

Learn about the article register

​Product feed structure

Read about using product feed in email modules

​Importing a product feed

Product feed structure

Importing a product feed