Skip to main content

Deep linking

It's possible to link directly to the contact card of a specific individual in the Engage frontend. This is called "deep linking". This saves many steps for customer agents when they need to search for a specific individual, or when they want to point someone else to a specific contact's details.

The URL you will use has this form:


  • client: Your specific client / tenant name (acme, megashop or whatever)

  • contactId: The contact ID for the contact you're linking to (GUID)

Note that the "00000000-0000-0000-0000-000000000000" part is required.


In the staging environment, the URL will start with https://[client].staging.voyado...

You can now copy and share the URL you've created, allowing anyone logged into your Engage frontend to go directly to this contact's information.