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The Voyado Engage app for BigCommerce is currently in beta and changes could happen before the full release.

BigCommerce is an e-commerce platform that provides software as a service services to retailers. The company's platform includes online store creation, search engine optimization, hosting, and marketing and security for small to Enterprise-sized businesses.


The Engage app for BigCommerce offers a range of functionality, including:

  • Keeping customers in sync from BigCommerce to Engage (one-way sync) using multi-market support.

  • Enabling several types of transactional communication sent out from Engage.

  • Sending customer's orders to Engage to allow segmentation and BI insights.

  • Using widgets in BigCommerce Stencil to show a customer's active vouchers, promotions, current point balance and member level.

  • Assigning vouchers and promotions in Engage that can then be used in BigCommerce.

  • Redeeming of promotions and vouchers through the BigCommerce-Engage connection.

  • Soft identification (also called Soft ID), allowing a customer to be identified in a BigCommerce channel when they arrive there via a personalised link, for example from an Engage send-out.

  • Setting up abandoned cart actions in Engage to reduce lost sales.

  • Keeping track of a customer's products of interest (those items the customer viewed most often).

  • Migrating (importing) customers and their orders into Engage from the BigCommerce app.


Be aware that some functions, such as tracking, will not work if you plan to run BigCommerce headless, since they require the BigCommerce frontend. Check with your Voyado team.