What's new?

Added an article outlining the non-functional requirements for integrations.

Replaced the back-end and front-end packages lists (which were static pages) with a link to a dynamically generated list.

Integration documentation for value-added-services moved to the Engage Help Center.

API timeout updates. See here about timeouts when creating a contact and here for the general information and API retry policy.

Testfreaks changes name to Trustvoice and docs were updated to reflect this.Trustvoice

Timeout for requests made to the create contact endpoint (API v3) was made shorter. Read in more detail here.

Segmentation based on individual properties in interactions is now possible.

Cow Hills changes name to Orisha Commerce and docs were updated to reflect this.

New back-in-stock functionality for the Centra accelerator.

Reorganized and streamlined the documentation content menu (on the left).

Expanded the Lipscore docs for new functionality.Lipscore

Added article for order line items.

Added TestFreaks integration.Trustvoice

Added Ingrid integration to the v2 docs (since it uses v2 of the Engage API).

Documented new endpoint for adding individual point transactions.

Added instructions for the Shopify app to update contacts so that they can use the new lang attribute.

Added information on Engage permission groups.

Update to Shopify app (returns with amount of 0 now handled).

Clarification on changes in point transaction descriptions in API v3.

Upgraded all documentation for API version 3, which is now the current version. API version 2 enters LTS (long term support) and the v2 documentation is still accessible through the version selector on the top of the page. See the full change log for the move from v2 to v3 here.

As part of the v3 upgrade, the /orders API has been expanded with actions. See here.

Added guide for generic API integration in Onsite messaging.

Added best practice guide for integrating with Engage.

Article added about Sift Lab integration.Sift Lab

Documentation added on new webhooks for points and vouchers. Webhooks section also reorganized.

Article added about personalizing send-outs using Interactions.

Documentation for integration with Playable added.Playable

Documentation added for the Engage Zapier app.Zapier

New article about update to web pixel tracking in the Shopify app.

Introduction for NPS added

New article about NPS v3 API endpoint.

Important clarification added about payload used in bulk contact API.

Added back in stock headless for Shopify app.

Added docs for Gamifiera integration with Engage.Gamifiera

Dun & Bradstreet documentation added.

Added examples and clarification to Task Monitoring / Alert settings for Shopify app.

WhatsApp message integration through Soultech - documentation added.Soultech

Documentation added for the /api/v2/stores API endpoint.

Orders v3 API (beta) section was added.

API connections article added to Configure Engage section.

Shopify back-in-stock added. See app configuration and in-depth article.

Security best practices in contact creation added.

Splitting your contacts CSV file: Added an example python script to split contacts files.

Easycom changes name to Inretrn.Inretrn (formerly Easycom)

Creating and assigning promotions by XML file article added.

Vipps Benefits added.Vipps

Added new formatting to highlight deprecated sections.

Email bounce lists added.

New main menu, grouping articles by subject.

Target audiences added.

Sustainability section added.Sustainability

Salesforce Commerce Cloud: Update to the promotions section.

Packages and licenses: Overview of the packages and licenses used in Engage.

Contact CSV import: Improved UI for manual importing and updating of contacts.

Back in stock: Changes to the API endpoints.

Custom attributes: Configuring custom attributes in Engage.

Webhooks for preferences: Keeping contact preferences in sync between Engage and Shopify using webhooks.

Back in stock: New back in stock functionality and API endpoint.

Headless loyalty API for Shopify: For merchants running the Shopify Engage app headless.

Onsite messaging: Integration information for onsite messaging.

Lipscore: Documentation for the Engage value-add integration with Lipscore.Lipscore

Delta sharing: How this is used in Engage.

Double opt-in: What it is and how to work with it.

Group currency: An introduction to group currency.

Sending email as specific store

Adding a store: A guide to adding a new store in Engage.

Refreshed the structure of the main menu.

BigCommerce: Documentation for the Engage integration with BigCommerce.

Webhooks: Using webhooks to keep contact preferences in sync.

Adobe Commerce (Magento 2): New section on web activity tracking.

Product feed: An overview of product feeds.

Shopify POS: New documentation for the Shopify POS integration.

Shopify: New section on configuring stores in the Shopify app for Engage.

Custom triggers: Configure your own custom triggers in the Config Hub.

Challenges (BETA): The evolution of stamp cards, challenges are a new way to engage customers.

Interactions: Trigger automations in Engage in endless ways using Interactions.

The "lang" attribute: New custom contact attribute for the contact's preferred language.