SKU and variant key

In Engage the SKU (stock-keeping unit) is a standard article property. Elevate, however, refers to articles as products and to the variations of products as variants.

Each product and variant in Elevate has a unique key and must use a variantKey that corresponds to the article SKU in Engage.

Several features depend on these values being aligned. For example, Engage retrieves product metadata from Elevate to render product recommendations, and matching keys are also required for Elevate to consume in-store purchase data from Engage.

If the Engage and Elevate feeds are not aligned, contact your Engage representative to discuss next steps. Be aware that some features will be unavailable until the feeds are aligned.