Webhooks for points and vouchers
See here for general information on setting up webhooks in Engage.
There are three webhooks available for syncing of points and vouchers in Engage:
loyalty.addPoints - This is triggered when points are added to a contact via the Engage UI or through an automation. The transaction is sent in the webhook. Note that this is only for customers using the point follower solution.
point.balance.updated - This is triggered whenever a contact's point balance is changed.
reward.voucher.created - This is triggered when a new reward voucher is created for a contact.
Example payload for loyalty.addPoints
{
"eventType": String,
"id": String,
"isEncrypted": Boolean,
"payload": : {
"amount": Decimal,
"contactId": String,
"pointDefinitionId": Int,
"source": String,
"description": String,
"userId": String,
"userName": String,
"reason": String,
"sourceId": String,
},
"tenant": String
}Example payload for point.balance.updated
{
"eventType": String,
"id": String,
"isEncrypted": Boolean,
"payload": : {
"balance": Decimal,
"contactId": String,
"accountId": Int,
"definitionId": String,
"balanceExpires": DateTimeOffset
},
"tenant": String
}Example payload for reward.voucher.created
{
"eventId": String,
"eventType": String,
"isEncrypted": Boolean,
"payload": {
"Amount": Decimal,
"ContactId": String,
"Currency": String,
"Id": String,
"UniqueCode": String,
"ValidFrom": DateTimeOffset,
"ValidTo": DateTimeOffset
},
"tenant": String
}Webhooks legal requirements
When you are implementing webhooks in Engage and move to a production environment, you'll need to approve Svix (Voyado's webhooks provider) as a GDPR sub-processor.