About file based transfer
File based transfer in Engage refers to transferring your data as files via the Voyado FTP.
Transfers like this are done periodically, usually once per hour, but this can be adjusted per client and method according to your needs. If the Voyado FTP server is unresponsive, it’s up to the sender to re-attempt the transfer until it has been successfully received.
See how file based transfer is actually done here: