Setup & configuration

Here's how to set up and configure the Engage-Inretrn integration.

Requirements

For this integration you will need:

An active Inretrn license
An active Voyado Engage CXP and Omni license
An API key to access Engage from Inretrn

Setting up

The Engage integration is set up in Inretrn Admin under Integrations. This is where you specify your base API URL, your API key and if there are any other Engage contact types besides "Member" and "Contact" that Inretrn will need to deal with.

Set up automation

Inretrn will create an interaction schema on their end once they activate the automation. To activate the return confirmation, go in to Automations → New automation → New specific interaction → Easycom Default Interaction schema.

Create an email with a Easycom module (can be found in easycom-tenant with name “Inretrn: Return module” and insert the module in the email.

Activate the automation:

Migration of receipts

Inretrn will also be able to migrate existing returns of the receipts to Engage. This is done in the Inretrn configuration along with the other config.

Setup in Inretrn

The integration towards Voyado is set up in Inretrn Admin under ‘Integrations’ where you need to specify API url, API key and if there is any more contact types then member or contact in Voyado that Inretrn needs to identify with.