FAQ
Here are some commonly asked questions regarding the TestFreaks integration:
Can TestFreaks collect and send custom fields such as favorite brand, handicap, interest...?
Yes, as long as they gather that information in the review process that can be stored in Engage as a custom attribute.
Can I segment on the ratings and reviews in Engage?
At the moment, there are restrictions on segmenting on interactions. This is planned to be expanded. What you can filter on today is whether a customer has made a certain number of reviews over a certain period of time. For example, if a customer has made 10 ratings / reviews the last 6 months.
A workaround can be made to set labels in automations based on the response the customer has made, which allows you, for example, to segment on whether a customer has made a 5-star rating or not.
Are TestFreaks a Google review partner?
Yes, at least for product reviews.
Who sets up the interactions schema?
TestFreaks set up the schema.
Can TestFreaks migrate existing ratings and reviews to Engage at go-live?
Yes, that is possible to do.