Skip to main content

Contact CSV import

Contact data can be imported as CSV files into Engage using the manual importer. This method is recommended for importing contact databases of less than 500 000 records, preferably batched in files of 50 000 records each.

This is the structure of an example row in your CSV file:

firstName

lastName

email

mobilePhone

street

Example

Examplesson

example@example.com

+46739111111

Examplegatan 123

Read more about this in this guide.

Caution

You'll need to check your contacts data before importing it to Engage, to avoid problems later on. Read about the preparation process for a CSV import of contacts on this page.

You can download examples as CSV and Excel on the example files page.

How to import

In the Engage frontend go to Contacts then Import/Export and then Import.

opt-out-import-02.png

You'll now see this page.

opt-out-import-04.png

Hit "Browse" and select your CSV file. You can also drag-and-drop your file here.

Choose your contact type, separator, delimeter and encoding:

opt-out-import-05.png

Make sure the attributes (the columns in your file) are matched to the attributes correctly.

You will be now presented with three import options.

opt-out-import-06.png
  • Create and update: If you're importing new contacts or a mix or old and new.

  • Only create new contacts: If you're sure you're just creating new contacts.

  • Only Update: If you're sure you're only updating existing contacts.

Choose your import and hit "Next":

opt-out-import-07.png

Now select "Import" to start your CSV import.