Promotion export (XML)
Engage can export assigned/redeemed/deleted promotions as XML files. Engage listens for changes to promotions assigned to contacts and exports these changes on a configurable schedule to the Engage internal FTP-server. The XML files created can be fetched from there and consumed by third-party systems.
Be aware that new and redeemed promotions are exported in separate files even though they are exported in the same run.
Caution
Main promotions are not included in these XML exports, only the assigned promotions for individual contacts that were based on them. If a main promotion is terminated early, it will not be included in the XML export and its assigned promotions will not be automatically cancelled.
Field descriptions
Below are Engage's default export fields. Note that these field names can be changed with a XSLT-transformation created by a product specialist.
Field | Example value | Description |
contactId | 7b89b95e-6347-4d66-8b02-a10a9c830119 | Engage's internal contact GUID |
contactKey | 4398423 | The value of the set key for clients environment |
contactType | Member | The contact type of the contact |
couponId | 32e0f814-eb7b-4857-8c05-a8e900c43e44 | The unique id for the contact and promotion combined. Used for redeeming. |
description | Spring chainmail promotion | A description of the promotion |
promotionId | 44a0f722-1f28-4965-a648-a8e8010c86d5 | The promotion template id |
externalPromotionId | 12345 | The promotion's ID in another system. |
validFromDate | 2018-05-26T00:00:00+01:00 | When the promotion becomes valid |
expireDateTime | 2019-05-26T00:00:00+01:00 | The expiry date of the promotion |
redemptionChannels | Tells you in which channels the promotion can be used. | |
type | POS or e-com | Value under redemptionChannels. Tells you if that redemption channel is POS or e-com |
valuetype | MONEY, PERCENT or EXTERNALOFFER | Value under redemptionChannels. Shows if the promotion is monetary, a percentage or an external promotion |
value | 20.00 | Value under redemptionChannels. The amount to be applied to the receipt as a discount. Can be a percentage (20.00), an amount (100.00) or an external code defined for type EXTERNALOFFER (10OFFSHOES). |
instruction | 10 % discount | Value under redemptionChannels. A message you can write in Engage which will be presented in the POS for the staff to read. |
currency | SEK | The currency is of the monetary discount |
storeId | 1005 | In what store/e-com the promotion was used |
storeType | RETAIL/ECOM | If the store was a physical store or an e-com |
redeemedDateTime | 2020-09-29T08:14:50.0168149+01:00 | What date and time the promotion was redeemed |
deletedDateTime | 2020-09-29T08:14:50.0168149+01:00 | What date and time the promotion was deleted in Engage. |
Engage's default XML-format
Below you can see the default format of an XML-export (broken into three parts). As mentioned above, the format, if desired, can be transformed and changed into another format more suited for the third party system.
Assigned:
<promotions country="SE">
<assigned>
<couponId>c9618bab-ad41-4eae-978e-4836305a9aa8</couponId>
<promotionId>2eca7904-5b05-4796-bf68-a322e3e4a589</promotionId>
<contactId>dda2e506-41da-44ae-9950-c12d3e661657</contactId>
<contactKey>789</contactKey>
<contactType>Member</contactType>
<assignedDateTime>2020-09-29T09:27:22.345926+02:00</assignedDateTime>
<validFromDateTime>2020-09-29T09:27:22.345926+02:00</validFromDateTime>
<expireDateTime>2020-10-29T09:27:22.345926+01:00</expireDateTime>
<externalPromotionId>123456</externalPromotionId>
<description>Description from presentation</description>
<redemptionChannels>
<channel>
<type>POS</type>
<valueType>EXTERNALOFFER</valueType>
<instruction>Instruction</instruction>
<value>POSDISCOUNT20</value>
<currency>SEK</currency>
</channel>
<channel>
<type>ECOM</type>
<valueType>EXTERNALOFFER</valueType>
<value>ECOMDISCOUNT20</value>
</channel>
</redemptionChannels>
</assigned>
...Redeemed:
...
<redeemed>
<couponId>d1f4b5c8-4e0b-4f90-9e0c-7c1268ca7119</couponId>
<promotionId>ab3ac06e-f528-4aef-92d8-f425b26d17d3</promotionId>
<contactId>113297af-58b8-493b-ada3-f737d6f9d7a5</contactId>
<contactKey>789</contactKey>
<contactType>Member</contactType>
<redeemedDateTime>2020-09-29T09:27:22.345926+02:00</redeemedDateTime>
<storeId>123</storeId>
<storeType>RETAIL</storeType>
</redeemed>
...Deleted:
...
<deleted>
<couponId>96e5da31-ec8d-4fb8-a0e4-099dfa8c0e60</couponId>
<promotionId>d68c6f69-cfcf-433e-8303-3dde2f8db152</promotionId>
<contactId>df29a1da-821d-4ec6-a1e0-dd2abcc47502</contactId>
<contactKey>789</contactKey>
<contactType>Member</contactType>
<deletedDateTime>2020-09-29T09:27:22.345926+02:00</deletedDateTime>
</deleted>
</promotions>